First impressions matter. They matter so much that 38% of people form their opinions about a person or company based on audio cues. For this reason, you must answer every customer call with the utmost kindness and professionalism. With each new customer, you can establish rapport and put your company’s mission into action.
However, hiring a receptionist can be expensive, especially if you’re starting on your entrepreneurial journey. The good news is that you can reap all the benefits of a receptionist while paying just a fraction of the cost; have you ever heard of call answer services?
Call answer services are automated or semi-automated phone answering services that can help you field customer calls, inquiries, concerns, and suggestions. You can also use a call answer service to help build your brand and cement your business as a reliable and reputable enterprise. So what are some of the unique benefits of call answer services?
Cut Down On Costs
Small businesses that are tight on cash ought to take advantage of these incredibly useful services. If you’re looking to reduce operating costs, you can’t go wrong with a call answer service. Outsourcing for tedious administrative tasks reduces overhead and helps maintain a professional image for your company.
Build Your Brand
You can also build your company image through a call answer service. A call answer service will work with you on call scripts, automated inquiry lists, and how to correctly handle customer issues that reflect your company mission.
24/7 Tech Support
You’llYou’ll never have to worry about any technical problems damaging your company brand when you work with a call answer service. Most call answer services offer around-the-clock tech support so that you can troubleshoot your issues in no time. Let an automated phone system handle the calls while real tech support pros take care of all the behind-the-scenes work.
Transfer Your Live Calls
However, not every customer question can go through an automated call system. That’s why you’ll want to go with a call answer service that can transfer more complicated problems to live customer service workers. This way, you can filter out the high-priority calls from the more frequent, general questions.
If you don’t want to go the automated route, you can choose a call answer service that provides only live calls. A live call answer service can be especially useful when trying to increase sales. You’llYou’ll never miss an opportunity to make a sale if you have a live person fielding every one of your calls. While it might seem like a more significant investment than you think you can make right now, it might pay off in the long run.
Devote More Time To What Matters
By delegating administrative tasks to a call answer service, you’ll free up a lot of time to take care of the more critical aspects of your business, like building relationships with your customers. Your customer relationships are your business’s lifeblood and reputation, so it makes sense that you’ll want to devote most of your time and energy to them. In this sense, a call answer service will team up with you to help you reach your business goals.
Call answer services can notify you if you have any especially urgent customer calls at hand. That way, you can personally handle some of the more severe problems your customers encounter to ensure that your company’s reputation stays sterling.
Keep Your Waiting Time Down
You can cut the hold music by hiring a call answer service. Automated call services especially can take on many callers at once. This system can help expand your customer service intake and boost your company’s reputation all at the same time. You can choose the department to which your customers’ concerns can be forwarded, which will end up cutting down immensely on the average 15-minute call wait for customer service calls.
Get Rid Of Distractions
If someone else is answering all of your calls, you have a better chance of entering a flow state. A flow state is when you block out all surrounding stimuli to focus on one particular activity. Usually, you can be quite productive and get a lot done while in a flow state. Thankfully, hiring a call answer service can help you accomplish this.
It’s hard not to see the vast advantages you get to enjoy by hiring a call answer service. Hopefully, you’ve learned a little something now about how a call answer service can benefit your small business. Thanks for reading!